Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
Items that show signs of wear, washing, or damage caused by the customer will not be eligible for a refund.
Exchanges
We offer exchanges for damaged items, printing defects, or if you received the wrong item.
If you ordered the wrong size, exchanges are available; however, return shipping costs are the customer’s responsibility.
Non-Returnable Items
- Worn or washed items
- Custom or personalized products
- Final sale items
Return Process
To initiate a return, please contact us at support@kmmashop.com.
Please include your order number, the reason for return, and clear photos if the item is damaged or defective.
If your return is approved, we will provide return instructions. Please do not send items back without prior approval.
Refunds
Once your return is received and inspected, approved refunds will be processed within 5–7 business days and issued to the original payment method.
Shipping costs are non-refundable unless the item is defective or incorrect.
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping charges are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 5 days of delivery with photos. We will replace the item at no additional cost.
We reserve the right to refuse returns that do not meet the above conditions.